Terms & Conditions

To obtain the latest copies of our full terms and conditions for the services that we render, please contact the office to ask for a copy of our Sales and Lettings' Terms of Business.

As well as paying the rent, you may also be required to make the following Permitted Payments.

Permitted payments

Before the tenancy starts (payable to Comfort Letting Agents LLP ‘the Agent’)

- Holding Deposit: up to 1 week’s rent

- Tenancy Deposit: Up to 5 week’s rent.

During the tenancy (payable to the Agent)

- Payment of our hourly rate  for the work associated with making minor amendments to the tenancy agreement once signed. Please see our table of fees for the current hourly rate.

- Payment of interest for the late payment of rent at a rate of Bank of England Base Rate plus 3% per annum.

- Payment of the cost of the replacement key plus £15 per hour for any associated time incurred for the loss of keys/security devices.

- Payment of any unpaid rent or other reasonable costs associated with your early termination of the tenancy.

During the tenancy (payable to the provider)

If permitted and applicable:

- Utilities: Gas, electricity, water.

- Communications: telephone and broadband, installation of cable/satellite, subscription to cable/satellite supplier, television licence

- Council Tax

Other permitted payments

Any other permitted payments, not included above, under the relevant legislation including contractual damages.

Client protection

Comfort Estates is a trading name of Comfort Letting Agents LLP. Comfort Letting Agents LLP is a member of ARLA Propertymark Membership Number M0206320, offering client money protection (CMP) with Scheme reference: C0127805, and also a member of The Property Ombudsman redress scheme membership number: D8857. Our complaints handling procedure can be found here.