Terms & Conditions

To obtain the latest copies of our full terms and conditions for the services that we render, please contact the office to ask for a copy of our Sales and Lettings' Terms of Business.

As well as paying the rent, you may also be required to make the following Permitted Payments.

Permitted payments

Before the tenancy starts (payable to Comfort Letting Agents LLP ‘the Agent’)

- Holding Deposit: up to 1 week’s rent

- Tenancy Deposit: Up to 5 week’s rent.

During the tenancy (payable to the Agent)

- Payment of our hourly rate  for the work associated with making minor amendments to the tenancy agreement once signed. Please see our table of fees for the current hourly rate.

- Payment of interest for the late payment of rent at a rate of Bank of England Base Rate plus 3% per annum.

- Payment of the cost of the replacement key plus £15 per hour for any associated time incurred for the loss of keys/security devices.

- Payment of any unpaid rent or other reasonable costs associated with your early termination of the tenancy.

During the tenancy (payable to the provider)

If permitted and applicable:

- Utilities: Gas, electricity, water.

- Communications: telephone and broadband, installation of cable/satellite, subscription to cable/satellite supplier, television licence.

- Council Tax.

Other permitted payments

Any other permitted payments, not included above, under the relevant legislation including contractual damages.

Client protection

Comfort Estates is a trading name of Comfort Letting Agents LLP. Comfort Letting Agents LLP is a member of ARLA Propertymark Membership Number M0206320, offering Client Money Protection (CMP) with Scheme reference: C0127805, and also a member of The Property Ombudsman redress scheme membership number: D8857. Our complaints handling procedure can be found here.

False Reviews Prevention and Removal Policy

View our false reviews prevention and removal policy here.

Prices inclusive of VAT & quoted per property unless otherwise stated

Tenant Find Only
60% of 1 month rent [Minimum £570]

Property Management
Letting Fees: 60% of 1 month rent [Minimum £450]
Management Fees: 12% of the monthly rent

Renting to Students
Letting Fees
Fully Managed: £150 per room [Minimum £450]
Tenant Find Only: £300 per room [Minimum £999]
Management Fees: 15% of the monthly rent

Renting Rooms
Letting Fees
Fully Managed Basis Only: £300 per room
Management Fees: 15% of the monthly rent

Licensed Properties
Managing a Selective License: £12 per month.
Managing an Additional/ Mandatory License: £4.50 per bed per month.

Tenancy Setup Fee (onboarding existing tenancy)
Residential / Single Let: £150
Shared House: £250
Room-Let: £90 per bedroom

Other
Independent Inventory, Gas Safety Certificate, Electrical Installation Condition Report, Floor Plans, Legionella Risk Assessment, Energy Performance Certificate, PAT Testing, Floor Plans: All at direct contractor cost- No hidden fees.
Legionella Review (periodic review as required): £42
Fire Alarm Push Test on Tenancy Commencement: £24
360 Degree Virtual Tour (Production and editing): £90
Virtual Tour Reactivation (on re-letting only) £35
Utility processing fee: £6
Unipol Accreditation (per property): £40 per year
License Application: £150
Hourly Rate Fee: £42
Hourly Rate (Senior Management Team): £72
Hourly Rate (Partner/Director): £150
Service of Section 13 Notice: Fully Managed £90 - Tenant Find Only: £150 (by request)
Empty Care Service: £30 plus disbursements
Project Management Service (for managed properties): 9.6% for works <£2500; 14.4% for >£2500 inc VAT (if VAT applies). Quotation and scoping at Hourly Rate.

Comfort Letting Agents LLP is a member of ARLA Propertymark Membership Number M0206320, offering client money protection (CMP) with Scheme reference: C0127805, and also a member of The Property Ombudsman redress scheme membership number: D8857.